Privacy Policy

Last updated: June 22, 2025

At CREX Supplements, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit crexsupplements.com, how we use it, and what choices you have. We've written this in plain language because you deserve to actually understand it.

What Information We Collect

When you place an order or create an account, we collect personal information including your name, email address, shipping address, billing address, and phone number. Payment information such as credit card details is collected at checkout but is processed and stored securely by our payment processors — we do not store your full card number on our servers. We also collect browsing data such as your IP address, browser type, pages visited, and time spent on the site, which helps us understand how customers use our store and improve the experience.

How We Use Your Information

We use your personal information to fulfill and ship your orders, send order confirmations and shipping updates, respond to customer service inquiries, and improve our website and product offerings. With your consent, we may also use your email address to send you marketing communications such as promotions, new product announcements, and exclusive offers. We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to keep your shopping cart active, remember your preferences, and analyze site traffic. Some cookies are essential for the site to function; others are used for analytics and marketing purposes. You can control cookie settings through your browser preferences, though disabling certain cookies may affect your shopping experience.

Third-Party Services

CREX Supplements is built on Shopify, which powers our storefront, checkout, and order management. Shopify has its own privacy practices, which you can review at shopify.com/legal/privacy. We also use Google Analytics to understand site traffic and user behavior — this data is aggregated and anonymized. Payment processing is handled by PCI-DSS compliant providers including Shopify Payments, PayPal, and other processors depending on your checkout method. These third parties only receive the information necessary to perform their specific functions.

Opting Out of Marketing Emails

If you no longer wish to receive marketing emails from CREX Supplements, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send. You can also email us directly at crex@crexsupplements.com to be removed from our list. Please note that even if you opt out of marketing emails, you will still receive transactional emails related to your orders (such as order confirmations and shipping notifications).

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our store uses SSL (Secure Socket Layer) encryption for all data transmitted during checkout. While no method of transmission over the internet is 100% secure, we are committed to maintaining industry-standard security practices and continuously reviewing our systems to protect your data.

Children's Privacy

CREX Supplements is intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at crex@crexsupplements.com and we will take steps to delete that information from our records.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us at:
Email: crex@crexsupplements.com

We will respond to all privacy-related inquiries within 48 business hours. This policy may be updated from time to time — when we make significant changes, we'll update the date at the top of this page.